Welcome to MoothEarth! (“MoothEarth.com”). This page outlines the Billing Terms & Conditions that govern your transactions and interactions with MoothEarth.com. By engaging in any purchase or financial transaction on our website, you agree to abide by the following terms. Please read these Billing Terms & Conditions carefully.
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Payment Process:
a. Order Confirmation: Upon placing an order on MoothEarth.com, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order.
b. Authorization: After order confirmation, we conduct a standard authorization check on your payment card to ensure there are sufficient funds for the transaction. Your card will be debited upon authorization.
c. Billing Information: It is your responsibility to provide accurate and up-to-date billing information during the checkout process. MoothEarth.com is not responsible for any delays or issues arising from inaccurate billing information.
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Pricing and Currency:
a. Currency: All transactions on MoothEarth.com are processed in the currency specified during the checkout process.
b. Price Changes: While we strive for accuracy in pricing, errors may occur. In the event of a pricing error, we will notify you promptly, providing the option to reconfirm the order at the correct price or cancel it.
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Billing Disputes:
a. Contact Us: If you believe there is an error in your billing statement or if you have questions regarding a charge, please contact our customer support team at support@moothearth.com.
b. Investigation: We will investigate and respond to billing disputes within a reasonable timeframe. It is essential to contact us promptly to ensure timely resolution.
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Refunds and Returns:
a. Refund Policy: Please refer to our Refund Policy at https://www.moothearth.com/pages/return-refund-policy for information on refunds and returns.
b. Chargebacks: If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend or terminate your account and pursue legal action to recover the amount owed.
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Tax Exemption:
a. Tax Responsibility: We do not collect or impose taxes on our customers. As a seller of physical goods through a print-on-demand model, MoothEarth.com is not responsible for charging or remitting taxes on your purchases. You are solely responsible for any taxes that may apply to your transactions in accordance with local laws.
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Changes to Billing Terms & Conditions:
a. Updates: MoothEarth.com reserves the right to update and modify these Billing Terms & Conditions at any time. Any changes will be effective immediately upon posting on the website.
b. Notification: We will make reasonable efforts to notify you of significant changes to the Billing Terms & Conditions. Your continued use of the website after such changes constitutes acceptance of the updated terms.
If you have any questions or concerns regarding these Billing Terms & Conditions, please contact us at support@moothearth.com. Thank you for choosing MoothEarth!